Refund and Returns Policy for Clothvetalux

Effective Date: November 27, 2024
Address: Clothvetalux, 123 Satin Street, Suite 100, Detroit, Michigan, 48201, United States
Phone: (313) 555-7890
Email: support@clothvetalux.com

Introduction

At Clothvetalux, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy explains the terms under which refunds and returns are accepted.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging, including tags, manuals, and accessories.
  • You must provide proof of purchase (e.g., receipt, order confirmation).
  • Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items (marked as “final sale”).
  • Gift cards.
  • Custom or personalized items.
  • Intimate apparel or items for hygiene reasons (e.g., undergarments).

3. Refund Process

a. Refund Approval

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed promptly.

b. Refund Method

Refunds will be issued to the original payment method used during purchase. Depending on your financial institution, it may take 5–10 business days for the refund to reflect in your account.

c. Partial Refunds

Partial refunds may be granted under certain circumstances, including:

  • Items returned after the 30-day period but within 45 days (subject to approval).
  • Items returned with minor damage not caused by misuse or wear.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • We recommend using a trackable shipping service to ensure your item is received.

5. Exchanges

Exchanges are accepted for items of the same value, subject to availability. If you wish to exchange an item:

  1. Contact us at support@clothvetalux.com to confirm availability.
  2. Return the original item following our return process.
  3. Once the original item is received and approved, we will ship the exchange item.

6. Defective or Damaged Items

If you receive a defective or damaged item:

  1. Notify us within 7 days of receiving the item.
  2. Provide photographic evidence of the defect or damage.
  3. We will offer a replacement, repair, or full refund based on the situation.

7. Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellation requests will be treated as returns and subject to the return policy.

8. Contact Us for Returns or Refunds

For all return or refund inquiries, please contact us:

  • Address: Clothvetalux, 123 Satin Street, Suite 100, Detroit, Michigan, 48201
  • Phone: (313) 555-7890
  • Email: support@clothvetalux.com